We believe it is essential that good lines of communication are established at the commencement of each contract so that we can be sure that the service delivery meets our client’s expectation at all times. Daily interaction and reporting will ensure that:

• Problems are quickly actioned,
• New ideas and innovations are discussed,
• Areas of improvement are identified,
• Costs savings identified can be passed on, and
• The presentation of the site is constantly kept at a high standard.

Some of the reporting systems that we utilise include, but are not limited to, the following:

• Service Checklists: Used by staff on a daily basis to ensure that all tasks are performed and “ticked” off to show that they have been completed.
• Quality Assurance Inspection Reports: Used by management, in conjunction with our clients to undertake regular site inspections. Data is recorded on a site inspection report and any matters of concern are discussed at the time and plans for rectification made.
• Communications Book: A Communications Book is used at each site for the exchange of information on cleaning issues between our clients and Ezko Property Services personnel. It is used to record information about any services issues that require attention. It is viewed daily and the issues raised are attended to and signed off by the Cleaning Supervisor or the Manager. A copy may be provided on request.

Site Attendance Book: A site Attendance Book is provided at every site for all personnel to sign in and out as verification of attendance.